Terms and Conditions

1. Supplier

2. Basic Provisions

The customer is informed of the basic or supplementary information via the website www.platiti.cz, or through individual email or phone communication. The customer accepts this information or terms.

The supplier is entitled to change the offer, parameters, and pricing of services at any time.

Service prices do not include any custom modifications.

3. Personal Data Protection

The customer agrees, in accordance with Act No. 480/2004 Coll., on Certain Information Society Services, to receive commercial communications.

Personal or login data of the customer is not provided to third parties.

4. Rights and Obligations of the Supplier

For certain actions, typically installation, the supplier may request the customer's login credentials. The customer provides these credentials temporarily to perform the required action and must invalidate the access credentials immediately after the action is completed (e.g., change passwords or block the account).

The supplier bears no responsibility for defects and damages caused by software modifications made by the customer after the sale.

The supplier is not responsible for the malfunction or limited functionality of the delivered software after changes in conditions or technical solutions made by the customer or any third party.

The supplier is not responsible for the seamless operation of integration with third-party software.

The supplier does not guarantee that the delivered software will operate continuously without errors.

The delivered software is provided as is, without any warranty. The supplier is not liable for any kind of damages. The merchant must verify received payments through the admin interface of the payment gateway or their bank account.

The supplier has the right to cancel the order if delivery of the ordered software is not possible. If the buyer has paid in advance, the supplier will refund the full amount no later than 7 days from the discovery of this fact.

The supplier is entitled to provide or sell developed services, modifications, and modules to third parties unless otherwise agreed individually or contractually stated.

The supplier reserves copyright for the implemented graphic and programming works, such as individual designs, modules, and modifications.

The delivery of a payment module does not include changes to the e-shop appearance that may be required by the payment gateway provider, such as the placement of an advertisement banner or informational text on the e-shop pages. If the gateway provider requires such changes, the buyer is responsible for implementing them.

5. Rights and Obligations of the Customer

The customer is informed of the total order price before confirming the order.

The customer is not allowed to provide or sell any paid services or software (modules and libraries) to third parties.

By purchasing the service or software, the customer obtains one license for use on one e-shop/website on one domain, unless otherwise stated or agreed.

The customer is required to regularly check the consistency of the amounts processed by the payment module with their invoices and report any discrepancies to the supplier without delay. For EET modules, this check includes the alignment of VAT rates as recorded on the Czech Ministry of Finance’s EET portal.

6. Contract Conclusion

By placing the order, the customer confirms acceptance of these terms and conditions, which are binding for both parties.

Software ordered via www.platiti.cz is delivered electronically to the email address provided by the supplier in the order form.

7. Complaints

In the case of an unjustified complaint (if no error is found or the error is not covered by the warranty), the supplier may charge for incurred costs for testing and repairs.

8. Conformity and Non-Conformity with the Purchase Agreement

Conformity with the purchase agreement means that the sold software or service has the features required by the contract, described by the supplier, or expected based on their advertising or common usage, meets legal requirements, and serves the stated purpose.

If the software or service is not in conformity at the time of receipt, the customer has the right to demand that the supplier brings it into conformity free of charge and without undue delay. If this is not possible, the customer may request a reasonable price reduction. This does not apply if the customer knew of the non-conformity before receipt or caused it.

9. Withdrawal from the Contract

Electronically delivered or custom-developed software for a specific end customer cannot be returned.

The customer loses the right to withdraw from the contract in the case of: a) improper use of the software, module, or modification, b) presence of custom functional modifications.

If access to the server is not provided or cooperation is denied when necessary for bug fixes, the right to withdraw from the contract is void.

Upon withdrawal from the contract, the customer agrees to reimburse the supplier for any costs incurred for the work already performed.

10. Licensing Terms

The license is granted as a non-exclusive license for an indefinite period, unless stated otherwise.

Copyright and other intellectual property rights related to the delivered software remain with the respective holders and are not affected by this contractual relationship.

Upon full payment, the supplier grants the customer the right to use the delivered software solely for its intended purpose.

The customer is not allowed to grant sublicenses or transfer the right to use the software without the supplier’s explicit consent.

The customer is not allowed to rent, lend, or sell the paid software to third parties without prior explicit consent of the supplier.

The customer is not allowed to exceed the license scope agreed in the contract or defined in these terms.

The customer and their authorized parties may access source files only for editing purposes.

The customer is not allowed to remove, alter, obscure, or otherwise interfere with any copyright or other proprietary notices embedded in the delivered software or accompanying documentation.

If the customer breaches the licensing terms, the supplier may seek financial compensation for lost profit.

11. Copyright

Copyright for the delivered software, accessories, or documentation belongs to the supplier. All logos, registered trademarks, brand names, and product names belong to their respective owners. If a license is granted for the use of software, all copyrights remain with the supplier and the software creator. The customer acquires no rights to the supplier’s or third-party trademarks.

The software is protected under Act No. 121/2000 Coll. (Copyright Act) and Act No. 140/1961 Coll. (Criminal Code). The customer may use it only within the scope and manner stated in these terms.

In case of copyright infringement, the supplier has the right to claim a contractual penalty of CZK 20,000. This penalty is payable within 15 days of receiving the demand for payment. This does not affect the supplier’s right to compensation for any damages.

In addition to the penalty, the supplier may claim remedies under the Copyright Act, including cease and desist, disclosure of usage details, removal of consequences, compensation, and return of unjust enrichment.

Using the offered software indicates acceptance of the above copyright conditions by the customer.

Copyrights are governed by Czech law.

12. Final Provisions

Relevant provisions of the Copyright Act and other legal regulations concerning the use of computer programs and databases and sanctions for illegal use remain unaffected by this agreement.

The supplier reserves the right to amend these terms and conditions.

These terms and conditions are valid and effective as of December 12, 2015.