Terms and Conditions
1. Supplier
Miroslav Novák, Ph.D.Krabčická 495
413 01 Roudnice nad Labem
IČ: 70696268
2. Basic Provisions
The purpose of this website is to offer online services related to electronic software distribution. The customer is informed of the basic or supplementary information via the website www.platiti.cz, or through individual email or phone communication. The customer accepts this information or terms. The supplier is entitled to change the offer, parameters, and pricing of services at any time. Service prices do not include any custom modifications.3. Personal Data Protection
Customer personal data is processed fully in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data. The customer agrees, in accordance with Act No. 480/2004 Coll., on Certain Information Society Services, to receive commercial communications. Personal or login data of the customer is not provided to third parties.4. Rights and Obligations of the Supplier
The supplier bears no responsibility for the misuse of the customer's login credentials unless the misuse was demonstrably caused by the supplier. For certain actions, typically installation, the supplier may request the customer's login credentials. The customer provides these credentials temporarily to perform the required action and must invalidate the access credentials immediately after the action is completed (e.g., change passwords or block the account). The supplier bears no responsibility for defects and damages caused by software modifications made by the customer after the sale. The supplier is not responsible for the malfunction or limited functionality of the delivered software after changes in conditions or technical solutions made by the customer or any third party. The supplier is not responsible for the seamless operation of integration with third-party software. The supplier does not guarantee that the delivered software will operate continuously without errors. The delivered software is provided as is, without any warranty. The supplier is not liable for any kind of damages. The merchant must verify received payments through the admin interface of the payment gateway or their bank account. The supplier has the right to cancel the order if delivery of the ordered software is not possible. If the buyer has paid in advance, the supplier will refund the full amount no later than 7 days from the discovery of this fact. The supplier is entitled to provide or sell developed services, modifications, and modules to third parties unless otherwise agreed individually or contractually stated. The supplier reserves copyright for the implemented graphic and programming works, such as individual designs, modules, and modifications. The delivery of a payment module does not include changes to the e-shop appearance that may be required by the payment gateway provider, such as the placement of an advertisement banner or informational text on the e-shop pages. If the gateway provider requires such changes, the buyer is responsible for implementing them.5. Rights and Obligations of the Customer
The customer is required to provide only truthful and current personal data. The customer is informed of the total order price before confirming the order. The customer is not allowed to provide or sell any paid services or software (modules and libraries) to third parties. By purchasing the service or software, the customer obtains one license for use on one e-shop/website on one domain, unless otherwise stated or agreed. The customer is required to regularly check the consistency of the amounts processed by the payment module with their invoices and report any discrepancies to the supplier without delay. For EET modules, this check includes the alignment of VAT rates as recorded on the Czech Ministry of Finance’s EET portal.6. Contract Conclusion
The contract between the supplier and the customer becomes valid at the moment the order is paid for in advance by the customer. If payment is agreed after software delivery, it becomes valid at the moment the customer confirms the email order. By placing the order, the customer confirms acceptance of these terms and conditions, which are binding for both parties. Software ordered via www.platiti.cz is delivered electronically to the email address provided by the supplier in the order form.7. Complaints
Complaints, including defect resolution, must be handled without undue delay, no later than 30 days from the date the complaint is filed, unless a longer period is agreed between the seller and the customer. In the case of an unjustified complaint (if no error is found or the error is not covered by the warranty), the supplier may charge for incurred costs for testing and repairs.8. Conformity and Non-Conformity with the Purchase Agreement
The supplier is responsible to the customer that the sold software or provided service conforms to the purchase agreement upon receipt by the customer. Conformity with the purchase agreement means that the sold software or service has the features required by the contract, described by the supplier, or expected based on their advertising or common usage, meets legal requirements, and serves the stated purpose. If the software or service is not in conformity at the time of receipt, the customer has the right to demand that the supplier brings it into conformity free of charge and without undue delay. If this is not possible, the customer may request a reasonable price reduction. This does not apply if the customer knew of the non-conformity before receipt or caused it.9. Withdrawal from the Contract
Electronically delivered software is not subject to Section 1837(l) of the Civil Code regarding the 14-day right of withdrawal. Electronically delivered or custom-developed software for a specific end customer cannot be returned. The customer loses the right to withdraw from the contract in the case of: a) improper use of the software, module, or modification, b) presence of custom functional modifications. If access to the server is not provided or cooperation is denied when necessary for bug fixes, the right to withdraw from the contract is void. Upon withdrawal from the contract, the customer agrees to reimburse the supplier for any costs incurred for the work already performed.10. Alternative Dispute Resolution
- The Czech Trade Inspection Authority, with registered office at Gorazdova 1969/24, Nové Město, 12000 Praha 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from purchase contracts. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and buyer arising from purchase contracts.
- The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Praha 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/ES (Regulation on consumer ODR).
- The buyer may file a complaint with the supervisory or state control authority. The seller is authorized to sell goods based on a trade license. Trade inspection is carried out by the competent trade licensing office within its jurisdiction. Supervision over personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority exercises supervision over compliance with the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended, within a defined scope.